FAQ

  1. What is justebags.com?

    justebags.com is an online store exclusively for handbags.

    At justebags.com, we offer a large collection of handbags selected from various leading designers in India. 

  2. What are Clutches?

    Clutches have become a firm fashion favourite all over the world. Carried either in your hand or under your arm, clutch bags are traditionally small and come mostly in rectangular or round shapes. Clutch bags with hard cases with elegant colours & embroidery stand out as unique masterpiece. The collection we have from various designers are perfect for use as an evening bag or for your day use, the classic design of these accessories means they complement any outfit beautifully without distracting too much from your party dress or smart trouser suit. 

  3. What is the shipping policy of justebags.com?

    Our quality-checked hand-embroidered materials are expertly labelled, wrapped and packed to reach the clients in a safe and secure manner. Quality packing materials are used to ensure that the intricate designs don’t get damaged during export. All the materials as sent as per the requirements of our clients. It is dispatched to our clients at the prescribed time period via premium shipping companies. 

    Our aim is to offer a hassle-free, convenient shopping experience to our customers. To ensure this, we have established a strong and dependable commercial tie-up with world’s leading shippers. This tie-up helps us ensure timely and damage-free delivery of our products to customers across the globe 

    As of now, we offer free shipping to almost all locations in India.

    If you return an order delivered to you, original shipping charges will not be refunded. 

    As of now justebags.com doesn't deliver our products internationally.

    If you have any enquiries on international shipping possibilities, please contact us at sales@justebags.com for more info. 

  4. How do I check the status of my order(s)?

    You can check the status of your orders at http://justebags.com/sales/guest/form/ 

  5. How are orders placed on justebags.com delivered to me?

    All orders placed on justebags.com are dispatched through FedEx or other courier partners. 

  6. Does justebags.com deliver products outside India?

    No. At this point, justebags.com deliver products only within India. 

  7. How do I return a product purchased from justebags.com?

    Please email or call us with your order ID and order details

    Email: support@justebags.com

    Tele # +91 22 23512920 

  8. What is justebags.com's Return and Exchange Policy?

    justebags.com's Return and Exchange Policy offers you the option to return or exchange items purchased on justebags.com within 30 days of receipt. In case of returns, we will credit the amount you paid for the products within 15 days to your credit card or debit card or whatever payment method you chose while ordering. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However an exchange is subject to availability of the item in our stock.

    The following EXCEPTIONS and RULES apply to this Policy: 

    All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. bags must be packed in the original box as well and returned), and should not be broken or tampered with. Exchanges are allowed only if your address is serviceable for an Exchange by our logistics team.

    If you choose to self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service. 

  9. How can I pay for my order at justebags.com?

    You have to pay online while placing the order(s). Your payments are safe and secure and are processed by CCAVENUE payment gateway solutions, India’s one of the most trusted Payment Gateway.

    We support the following payment options at justebags.com:

    Credit Cards

    Debit Cards

    Net Banking 

  10. What should I do if my payment fails?

    Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment is debited from your account after a payment failure, it will be credited back within 14 business days, after we receive a confirmation from the bank. 

  11. Whom should I contact if I have a query or complaint or any other support.

    We always strive to help you as soon as possible. Please contact us using any of the following details. 

    M/s Saanchi,

    No. 2, First Floor, AC MKT,

    Tardeo, Mumbai-400034 Maharashtra, India. 

    Tel: +91 22-23512920 

    Email: support@justebags.com